- General
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What makes Aisla Cree fragrances unique?
Our fragrances are crafted using the finest quality ingredients sourced from around the world. We focus on creating unique scent compositions that evoke a sense of luxury and sophistication. Each fragrance is meticulously formulated to ensure a captivating and long-lasting olfactory experience.
Are your fragrances unisex or gender-specific?
We offer a diverse range of fragrances that cater to all preferences. However, we believe that fragrance is a personal choice, and anyone can wear any scent they feel confident and comfortable in.
Are your fragrances made from natural ingredients?
Our fragrances are crafted using a combination of natural and synthetic ingredients. We believe in maintaining a balance between sustainability, ethical sourcing, and creating captivating scents. Our perfumers carefully select the best ingredients to ensure the highest quality.
How long do your fragrances typically last on the skin?
The longevity of a fragrance can vary depending on various factors, including the individual's body chemistry, application technique, and the specific fragrance composition. On average, our fragrances are designed to last for several hours, providing a lingering scent throughout the day.
Are your fragrances cruelty-free and vegan?
Yes, we are committed to ethical practices and do not test our products on animals. Our fragrances are also formulated without the use of any animal- derived ingredients, making them suitable for vegans.
What is the inspiration behind your fragrance collection?
Aisla Cree draws inspiration from various sources, including nature, art, culture, and personal experiences. Each fragrance tells a story and is crafted to evoke emotions, memories, and a sense of luxury. We strive to create scents that are both captivating and meaningful.
How do I properly store my fragrances to maintain their quality?
To maintain the quality and longevity of your fragrances, it is recommended to store them in a cool, dry place away from direct sunlight and extreme
temperatures.
When will my order be shipped?
We strive to ship your order as soon as possible. Orders are processed and shipped on business days (excluding holidays and weekends).
How long does it take for orders to be delivered?
Orders should be delivered within 7 business days after they are shipped. Please note that delivery times may vary depending on your location and any unforeseen circumstances.
What should I do if there are delays in shipping my order?
In the rare event of shipping delays, we will proactively notify you in advance, keeping you informed every step of the way.
Will I receive a shipping confirmation and tracking information?
Yes, upon processing your order, a shipping confirmation email will be generated along with tracking information. This will allow you to track the progress of your shipment.
Do you offer international shipping or only ship within the United States?
Currently, we only ship within the United States. We apologize for any inconvenience caused to our international customers.
What is your return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
What condition should the item be in for a return?
To be eligible for a return, the item must be in the same condition that you received it, unopened, and unused.
What should I do if I receive a defective, damaged, or wrong item?
Please inspect your order upon reception. If you receive a defective, damaged, or wrong item, please contact us immediately at
CustomerSupport@AislaCree.com. We will evaluate the issue.
How can I contact customer support for return-related questions?
For any return-related questions or concerns, you can always contact our customer support team at CustomerSupport@AislaCree.com.